Client terms and conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of coaching.

You may be offered a complimentary 60-minute online Clarity Session. This session is designed to explore your goals, answer your questions and determine whether we are the right fit to work together. Coaching itself does not begin until a coaching programme has been agreed.

The purpose of the Clarity Session is to explore whether we are the right fit to work together and whether my coaching is the right approach for your current needs. 

Any recommendations made during the Clarity Session, including the proposed coaching programme or estimated duration, are provided as guidance only and may be adjusted as our work together develops.

Online sessions: payment must be made at least 48 hours before the scheduled session start time.

Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. 

It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible.

Notification must be made via email or phone call at least 48 hours prior for an online session.

Refunds

No refunds will be issued for cancellation within 48 hours of online sessions.

Coaching fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or coaching programme has been booked and paid for in advance, if you choose to discontinue your coaching process before attending all the sessions, a prorata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Please note that the standard session fee used for this calculation may be higher than the per-session rate included in your package.

Session fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment methods

Payment may be made online via the payment platform or method communicated to you at the time of booking.

Any contact between sessions will be by phone or email. Messages received outside of reasonable working hours will be responded to within 24 to 48 hours.

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian.

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, broadcast, copied or sold under any circumstances.

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

During the course of any coaching sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

All contact, including sessions, phone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved

4. Where a referring doctor or other healthcare professional requires a report. A copy of the report will be available on request.

In addition, I may discuss aspects of your coaching with professional supervisors or colleagues for professional development or supervision purposes, while maintaining strict confidentiality and protecting your identity, unless you have given explicit permission otherwise.

Badra Kribi undertakes to provide coaching services with professionalism, care and integrity. Coaching is a collaborative process and the Client remains fully responsible for their own decisions, actions and outcomes.

Nothing in these Terms excludes liability where exclusion is prohibited by French law.

Coaching services are available internationally, with the exception of clients located in the United States and Canada due to insurance coverage limitations.

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of France.

You agree to submit to the exclusive jurisdiction of the French courts to settle any dispute which may arise out of or in connection with these terms and conditions.

These terms and conditions are subject to revisions, reasonable notice will be provided where possible.

Please familiarise yourself with any amendments if you resume coaching services after a prolonged period of absence.

This Privacy Policy may be updated periodically to reflect legal, operational or professional changes. The latest version will always be available on the website.

Personal data is collected, processed and stored in accordance with applicable GDPR and French data protection laws. Clients have the right to access, correct or request deletion of their personal data.

By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment.

All data is stored using encrypted and secure cloud storage services provided by Tresorit, a privacy-focused European secure storage provider.

For any request relating to personal data, please contact: contact@bybadra.com

If you have a concern or complaint regarding your coaching, please discuss this with me in the first instance and I will endeavor to resolve the issue.

By booking and proceeding with coaching services, you agree to abide by these Client Terms and Conditions. You also agree with the statements below:

I confirm that I have been advised by Badra Kribi of the scope of the coaching that she provides and give my full consent to receiving coaching sessions from Badra Kribi.

I understand that results may vary from person to person and the agreement by Badra Kribi to work on the issues or problems presented by me, using whatever tools are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that coaching or information provided by Badra Kribi either in person or via phone, video call, email or online communication, is not a replacement or substitute for medical or psychological treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

Coaching services are not psychotherapy, psychiatry, psychology, medical treatment, or healthcare services.

I declare that, if advised by Badra Kribi prior to or following any coaching sessions, to seek medical approval, I will consult with my doctor and/or other healthcare professional and gain the appropriate written approval for Badra Kribi prior to the next coaching session.

I have been advised that I am free to terminate any or all sessions at any time.

I understand that my level of motivation is vital in the coaching process and I agree to participate to the best of my ability at all times, as well as listening to recordings and/or carrying out other coaching tasks as appropriate.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first coaching session and will continue to do so during any subsequent coaching sessions.

I acknowledge that I have read and understood the Confidentiality section of these Terms and Conditions and consent to the circumstances in which confidentiality may legally or ethically be limited.

Website: www.bybadra.com

Contact: contact@bybadra.com

Last updated: May 2026